HI
I’m getting message ‘error , wrong information “ after I enter serial numbers of device to download slingshot
Hello,
Check if you don’t have to miss a space or a 0.
See you
Hello,
Make sure to enter the COMPLETE serial numbers (without any spaces), so you also need to type the prefixes and not just the 6 digits as one might think:
G1-E/
T1-1/
T1-2/
T1-1/ is for the yellow sensor.
It worked for me yesterday.
Cheers
Hello Peter, we received your help request for the US team and answered them.
I tried to download Slingshot with your serial numbers and it worked, the issue is related only to the fact that yours is one of the first 100 units, and the serial numbers had a different format (there is no slash “/” in the serial). So, if you leave a space instead of a slash it works, like this:
G1-U 0000XX
T1-1 0000XX
T1-2 0000XX
Please keep us updated,
thanks